Technical Implementation and Integration

Nate Fletcher

Enterprise SaaS implementation support, integration troubleshooting, SQL, SSO, file delivery, and customer-facing production work.

I help teams turn messy customer-facing technical problems into stable, documented delivery paths. My background spans L3 support, support leadership, product engineering, and SRE work in enterprise SaaS environments.

Jacksonville, FL nate@natefl.com

Implementation Work

Real customer-facing work across data delivery, onboarding, production support, product upgrades, and documentation.

Usage reporting

LifeSuite Metrics Extract

Rebuilt a legacy Azure Data Factory usage-report extract as an AWS-native ECS Fargate workflow.

  • Processes metrics for ~360 customers and ~40,000 records per daily run.
  • Used for LifeSuite usage reporting, with S3 file handling and pipeline notifications.
  • Moved a fragile legacy extract into a repeatable cloud workflow.

Data delivery

Customer Data Delivery Pipeline

Replaced a manual Azure VM export process with an automated customer data delivery workflow.

  • Collects, stages, approves, encrypts, and delivers client archives with separate password and link communications.
  • Supports US and Canada data residency, workflow state tracking, and resend without reprocessing.
  • Reduced fixed infrastructure from ~$750/month to pay-per-use delivery costs.

Integration monitoring

Trust Secret Expiration Notifier

Moved a trust-secret expiration workflow from Azure Logic Apps into an AWS-native notification process.

  • Queries SQL Server weekly for secrets expiring within 30 days and sends urgency-ranked HTML reports.
  • Uses Secrets Manager instead of hardcoded credentials and supports separate SDLC and production deployments.
  • Keeps integration health visible before expired secrets turn into service issues.

Production support

Enterprise SaaS Escalations

Resolved customer-impacting issues across application behavior, identity, databases, delivery channels, and customer environments.

  • Troubleshot SSO/SAML, TLS certificates, DNS, SMTP, SQL Server, IIS/.NET, and SFTP access.
  • Coordinated issues across support, product, engineering, infrastructure, and release teams.
  • Built the customer-facing production judgment behind later SRE and cloud work.

Implementation delivery

Product Upgrades and Change Work

Executed formal production changes and recurring product upgrades across large enterprise SaaS customer environments.

  • Performed weekly and biweekly upgrades across 200+ customer instances.
  • Handled database modifications, web server changes, installs, and customer-specific configuration.
  • Created runbooks and handoff documentation for repeatable operational work.

Role Fit

A fit for client-facing technical roles that need implementation judgment, integration troubleshooting, clear documentation, and steady coordination across customers and engineering teams.

Roles

Technical Implementation Consultant
Integration Consultant
Customer Implementation Engineer
Customer Integration Engineer
Professional Services Consultant
Technical Account Manager

How I Help

Clarify requirements and separate the customer need from the implementation details.

Troubleshoot across APIs, data flows, identity, application behavior, and infrastructure.

Document repeatable steps so support, product, and engineering can hand work off cleanly.

Use AI-assisted tools to speed up implementation planning, documentation drafts, and task steering, then validate the output against the real environment.

Stay credible with customers while translating issues into technical action for internal teams.

Technical Range

Tools and Work Areas

A concise view of the systems and practices I would bring to technical implementation and integration work.

Enterprise SaaS SQL Server T-SQL SSO/SAML TLS DNS SMTP SFTP APIs Web services Data delivery Tenant onboarding DMS Snowflake AWS Azure Python PowerShell Terraform Runbooks Codex AWS Kiro Claude Skills files AI-assisted documentation

Contact

Useful for integration-heavy SaaS roles

This page is intended for roles that need customer-facing technical delivery, implementation support, SQL/data troubleshooting, SSO, file delivery, and clear handoff between customer and engineering teams.

Contact Nate